Refund policy
Return Process
To request a return, please contact us at:
Please include:
- your order number
- the item(s) you wish to return
- the reason for the return
Return instructions will be provided after the request has been reviewed.
Refunds
Refunds are processed after the returned product has been received and inspected.
Approved refunds will be issued to the original payment method.
Please note that it may take several business days for the refund to appear depending on your payment provider or bank.
Return Shipping Costs
Customers may be responsible for return shipping costs unless the product is defective, damaged, or incorrect.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible at:
We may request photos of the product and packaging in order to process the issue.
Late or Missing Refunds
If you have not received your refund after several business days, please first contact your bank or payment provider.
If the issue continues, contact us at:
support@bravecare.fi