Terms of service
Last updated: 13 May 2026
General
These Terms and Conditions apply to all purchases made through the Bravé online store.
By placing an order on our website, the customer accepts these Terms and Conditions.
Seller Information
Bravé Care
Business ID: 3614903-4
Website: www.bravecare.fi
Email: support@bravecare.fi
Products and Pricing
All prices displayed on the website are in euros (€) and include VAT where applicable.
We reserve the right to change prices and product information without prior notice.
We strive to ensure that all product descriptions, images, and prices are accurate, but errors may occasionally occur.
Orders
Orders are confirmed once the customer receives an order confirmation email.
We reserve the right to refuse or cancel orders in cases including but not limited to:
- suspected fraud
- incorrect pricing
- product availability issues
Payment Methods
We accept payment methods available at checkout through our payment service providers.
Payments are processed securely through third-party payment providers.
Shipping and Delivery
Delivery times are estimates and may vary depending on location and shipping provider.
Bravé Care is not responsible for delays caused by shipping carriers, customs, or circumstances beyond our control.
Customers are responsible for ensuring that shipping information is correct.
Returns and Refunds
Customers have the right to return products within 14 days of receiving the order in accordance with EU consumer protection laws.
To be eligible for a return, products must:
- be unused
- be unopened
- be in original condition
- include original packaging where possible
Refunds are processed after the returned product has been received and inspected.
The customer may be responsible for return shipping costs unless otherwise stated.
Certain products may be excluded from returns for hygiene, health, or legal reasons.
Damaged or Incorrect Products
If the customer receives a damaged or incorrect product, they must contact us as soon as possible at:
support@bravecare.fi
Limitation of Liability
Bravé Care is not liable for indirect, incidental, or consequential damages related to the use of our products or website.
Our liability is limited to the maximum extent permitted by applicable law.
Intellectual Property
All content on the website, including images, logos, text, and branding, is the property of Bravé Care and may not be used without permission.
Privacy
Personal data is processed in accordance with our Privacy Policy.
Governing Law
These Terms and Conditions are governed by the laws of Finland.
Any disputes shall primarily be resolved through negotiation. Consumers may also contact the Finnish Consumer Disputes Board if necessary.
Payment Service Provider
Paytrail Plc acts as a collecting payment service provider and is an authorized payment institution. Paytrail Plc will be shown as the recipient on your bank or credit card statement. Paytrail Plc will forward the payment to the merchant. For complaints, please contact the website where the payment was made.
Paytrail Plc
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Phone: +358 207 181 830
Business ID: 2122839-7
paytrail.com/en/consumer/information-about-paying
Contact Information
Bravé Care
support@bravecare.fi
www.bravecare.fi